Last updated 02/20/2024 AD.
Terms and conditions of use
Introduction:
Welcome to the Sahm Al-Enjaz website, which is managed by Sahm Al-Enjaz Business Services, which is the owner of the site and its rights.
Once you enter, download, or use the website, or communicate through WhatsApp, Telegram, or any other means of communication, this is considered your acknowledgment of acceptance and agreement to the terms and conditions without restriction or condition, and it is considered to govern and be legally binding and effective immediately upon starting to use the website:
Definitions:
You / third person: means everyone who visits or enters the website to benefit from the service provided
Website: means the website of Sahm Al-Enjaz Business Services referred to as the service provided / we / the service provider / organization / site / intermediary.
Service: The service means the possibility of booking the services provided, and these services include, but are not limited to (issuing investment licenses / issuing a commercial register / canceling the commercial register).
Acceptance: means approval and acknowledgment of the terms and conditions document
Force majeure: means everything that makes the implementation of these terms and conditions impossible, which hinders work according to them, and in which none of the parties has a role.
User: means the customer/beneficiary/consumer/user or anyone who visits the platform in order to request or benefit from the service
Evaluation: means the comment or observation about the service provided by the customer. Knowing that the evaluation appears to others immediately after clicking on submit, and the site may use it outside of it without showing the customer’s data except for the name and city (user).
Document: means this terms and conditions agreement related to the service provided.
Service scope:
The Sahm Al-Enjaz Business Services website announces the provision of a number of services and the possibility of booking through them. When the user reserves the service, the service provider becomes legally binding after concluding a contractual relationship with the user.
The role of the site is an intermediary between the service provider and the user, as the site provides the user with the requirements for implementing his chosen service for one time without following up on it unless otherwise agreed upon and sending messages via WhatsApp to confirm the service and its implementation within 24 hours from the time of the request. The site disclaims any responsibility if these alerts do not reach the user. Note that the fees shown on the site are fees for providing the service only. Other party fees are not subject to the site’s discretion and are not included with the site’s fees. If it is calculated, it will be outside the service provision fees as estimated by those authorities.
Registration method:
To benefit from the service provided on the site, you must register personal data by entering and providing complete, correct and accurate data. Note that the data provided is subject to the privacy policy applicable to the service. If the user chooses a password to enter and benefit from the services, the user bears responsibility for maintaining its confidentiality and not sharing it with others.
Terms of Service:
The site provides the services provided to everyone who can visit the site and access the services provided page if available on the site. Access to electronic services is available 24 hours/7 days a week (taking into account force majeure and any other circumstances that impede access to the service), and services are implemented and inquiries are answered during official working hours only, noting that some or all of the services may not be available in the event of holidays or other situations. Emergency or maintenance scheduled by the system, and the site will inform the beneficiaries and do what is necessary in this regard.
The beneficiary is obligated to verify the conditions of the services with the service provider before paying, and the site is not obligated to verify them before or after payment, and the site has the right to impose service requirements on the beneficiary. In the event that he is not eligible to benefit from the services, the site has the absolute right to refuse to provide the service to the beneficiary without refunding the fees or replacing it with another service unless the site’s refund and replacement policy applies to it.
Service implementation policy:
The site is committed to implementing the services within a maximum of 7 days from the time the beneficiary pays, unless this is hindered by force majeure, such as technical problems or the requested service. All requested services require more than 7 days to be implemented. The site also guarantees correct submission and not acceptance from the service provider, and in the event that The beneficiary requests follow-up of the request, so the follow-up will be free within 15 days from the date of the request for one time only, in the event that the result appears after 15 days or more, or if the beneficiary requests follow-up after 15 days, the follow-up will be charged with an additional fee, in the event that a refusal is received from the service provider within 15 days from submitting the request, and the rejection can be objected to. It is objected to during this period once, free of charge, upon the beneficiary’s request only, without follow-up. The site is not obligated to continuously communicate with the beneficiary to follow up on the request, and in the event that 7 days pass without a quick response from the beneficiary or does not provide the requirements within 7 days, and the service is canceled automatically. After the service is canceled due to the beneficiary’s non-response or the beneficiary’s request to cancel the request, the request can be reopened within only 3 days for free, provided that the next 24 hours are appropriate for the beneficiary to carry out the service, or the request can be reopened with an application opening fee of 10% of the amount. The total service fee shall be within 30 days of closing the request, so that the service will be implemented within a maximum of 7 days. You can request to reopen the service only once, and the request opening fees are non-refundable or exchangeable.
If the beneficiary wishes to postpone the date of implementation of the services, the maximum period is 30 days from the date of the request. If the service is not available to the beneficiary except on a date specified by the service provider, it will be postponed to this date only, provided that this date is within 6 months from the date of payment. Note that after the end of the postponement period, the customer will have to wait only 7 days, then the request will be closed automatically, and it will be opened for an additional 7 days at a fee for opening the request, which is 10% of the total service fee in case.
When the service is stopped by the service provider, this is considered force majeure, and the site does not bear responsibility for that, and the refund and exchange policy is adhered to as it is, or the implementation of the service is postponed for a maximum of 6 months, and then the order is canceled unless the application is reopened before that period.
Return and exchange service:
If the beneficiary of the service wishes to refund or replace the service or convert its fees into a credit, he can according to the platform’s policy shown in the following link:
Refund and exchange policy – Saham Alenjaz Business Services (saham-alenjaz.com)
You have the right to request a refund of amounts paid that are not related to the site, such as government service fees or any other fees, if the payment process to the service provider is not completed within a period not exceeding 30 days from the date of deposit in the site’s bank accounts. If you wish, you can also use these amounts to obtain new services from the site or transfer them to a balance in your account on the site within the same specified period of 30 days. If you choose to transfer the amounts to a balance, you should know that this balance will be valid for use only for six months from the date of deposit. It is worth noting that once confirmed, the amounts will be transferred to a balance or exchanged for other services.
Price, payment and billing:
The user is entitled to a full refund of the amount paid (less transfer fees, if any) if:
The refusal of the service was due to reasons related to the site. He also has the right to request re-provision of the service without refund. This policy is applied within only 30 days of implementing the service, and objection to the service is not accepted after this period has passed. If the rejection is for reasons outside the site, the site will not bear responsibility and the fees will not be refunded in this case. However, if the customer wishes to reorder, the order will be returned at a 20% discount within 15 days from the date of the order only and for a maximum of 3 times during the specified period, then the service will be restored. For its basic fees.
Service fees may be updated at any time.
Payment for the services provided is made through electronic payment channels and electronic or bank transfer.
Note that all financial benefits will be in Saudi Riyals.
Electronic payment is made in additional currencies and international transfer, knowing that this regulation is limited to orders within the Kingdom of Saudi Arabia, and refunds, exchanges, or transfers to credit for services requested from outside the Kingdom of Saudi Arabia are not accepted.
Correspondence and communications:
The service user undertakes that the information provided to the website is correct and that it is complete and accurate information, noting that the service provider disclaims any responsibility if the data entered is incorrect. Knowing that the site has complete and absolute freedom to verify the user’s identity in any way it deems appropriate and legal.
He also pledges that he will not register or enter the site using another person’s data and will not adopt an inappropriate user name in accordance with the site’s freedom of action and discretion. The site has the right to refuse to complete or modify the implementation of the service without any legal or financial responsibility. The site also has the right to modify the user data registered by it at For example, but not limited to (user name / mobile number / email).
The site has the right to collect and retain the personal data provided that enables the user to benefit from the services, including but not limited to (service user name/contact numbers/email). Note that technical data is collected from the mobile device to perform the functions provided through the service. The site does everything in its power to maintain the integrity of the data provided, protect it from misuse, and dispose of all data that is no longer required under the terms of the privacy policy.
Website content:
The website reserves the absolute right to monitor/edit/delete or reject any content entered before or after publication. However, it is not obligated to do so, and cannot monitor everything that is entered on the site. Therefore, it reserves the right, but not the obligation, to delete, remove or edit any material that violates these terms and conditions
Also, the laws and regulations protect the contents of this site, so the site has the right to pass on to the competent authorities any content that it deems violating or constitutes a violation of any of its rights or a violation of any of the Kingdom’s applicable laws.
Some conditions for the service may be added, quoted from the relevant authorities. Enjaz Business Services does not bear responsibility for this and does not recommend relying on it as it does not speak automatically and is not linked to the authorities. When what is presented on the site and the service provider differs, what is approved are the conditions of the service provider. Therefore, the site recommends that you always refer to the service provider to check the conditions.
Other website links:
The site may contain links to other websites, the site has no control over their content or the prices of their services. The site also does not review or control the content of those sites and shifts responsibility for its content to other sites. Knowing that the site provides these links as a convenience to users of the service, and these links do not have any promotional content regarding goods, services or information. Anyone who selects or goes through a link to an external site is subject to the terms and conditions of that external site and bears responsibility for the risks resulting therefrom.
Intellectual property rights:
The User acknowledges that he does not own the intellectual rights to the software, hardware, software and documents of the Site. The site also has the right, without prior notice, to suspend or terminate the services provided at its sole discretion at any time it wishes without any obligation on it. Provided that it assists in completing the services that were requested prior to termination. All rights reserved to the Sahm Al-Enjaz Business Services website, as the website contains features that are subject to intellectual rights protection. The Saudi Authority for Intellectual Property, the General Authority for Audiovisual Media, and the Ministry of Culture and Information also protect the platform and any attack on information or imitation.