Service fee refund or exchange policy
Refund is available within 24 hours from the time of payment and exchange is available within 48 hours from the time of payment.
First: Recovery:
You are entitled to recover the service fees only before the start of the service implementation and within 24 hours from the time of payment, deducting from it:
Second: Replacing the service:
You have the right to replace the service with another service before starting to implement the service, one time only within 48 hours from the time of payment, and the following policy applies to determine the start time of implementation:
Third: Maintaining the balance:
You have the right to keep the paid fees instead of refund or exchange and only before the start of the service and within 48 hours from the time of payment.
Fourth: How to submit a refund or exchange request?
Contact the service provider directly or with customer service on WhatsApp number: 0505730671, and request a refund or replacement, mentioning the following:
Direct communication with customer service on WhatsApp Click Here
Fifth: Time period for recovering service fees:
Service fees are returned within a period of 7-14 working days (meaning Friday and Saturday are excluded).
Sixth: Exceptions for refund and exchange:
It is not possible to refund, exchange, or transfer to a credit in the following cases:
Additional notes:
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